CoCreate design and delivers collaborative leadership development, OD and coaching programmes for clients in the corporate, public and voluntary sectors. We take our work seriously, carry it out with honesty and integrity and are committed to a philosophy of continuous improvement throughout the organisation. We have therefore established a Quality Management System which provides a framework for measuring and improving our performance.
Purpose
The purpose of this policy is to outline and evidence our commitment to ongoing quality improvement as an integral part of our business and to enable achievement of this through a process of self-evaluation, monitoring, and action planning.
Scope
This policy applies to all employees of CoCreate and to all aspects of our work, operations, and business.
Application
To continuously enhance our organization’s effectiveness and improve the quality of our services, we actively implement and uphold rigorous quality standards.
As our greatest assets, our employees are supported and encouraged to take ownership of their work quality and upholding professional standards in everything they do.
We consistently provide our valued clients with the highest levels of quality in the services we provide, meeting or exceeding their requirements and expectations.
And we create the right environment for learning, meaningful work, and progress both within and outside the organisation.
Several complementary systems and procedures are in place to promote ongoing quality enhancements across all aspects of our business and ensure complete satisfaction for both our employees and clients.
These include:
- Communicating approved quality standards to all employees
- Engaging only appropriately qualified associates and facilitators
- Providing appropriate training and supporting continuing professional development for employees and associates
- Making it a priority to listen to and address concerns from employees and stakeholders
- Regularly collecting and reviewing feedback on our programs, events, and services
- Establishing a dedicated client management function that listens and responds to client concerns, feedback, and views
- Building positive relationships with clients, partners, and stakeholders to collaborate and share resources for the benefit of the wider communities we serve
- Meeting all legal, regulatory, and contractual obligations
- Conducting regular audits of our processes and programmes to ensure consistent service delivery
- Reviewing survey results, client feedback, and stakeholder input to make consistent refinements over time
- Setting measurable quality goals that align with our business aims and strategic priorities
Expectation
All employees understand how crucial quality standards are and know they must show true dedication to pursuing excellence and enhancing quality in everything they do at work.
This policy is reviewed regularly, available to all employees and is hosted on the organisation’s website.
Responsibility
The Managing Director has ultimate responsibility for quality however, all employees have and are aware of the responsibility within their own areas of work to help ensure that excellence is embedded within the entire organisation.
This policy is approved and authorised by the Managing Director.
Last Reviewed: February 2024
Next Review: February 2025